How to Raise a Complaint

Last updated: October 2026

Every homeowner who contacts Mounteddj Garage Doors deserves fair and honest treatment. If you did not get that, tell us. This page shows how to make a complaint and what happens next. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• How your call or message to Mounteddj Garage Doors was handled
• How your personal information was treated
• Anything on the site that looks unclear or wrong
• How a provider we connected you with behaved

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one manages its own quotes, prices, workmanship and customer service. If you are unhappy with work on your garage door, start by contacting the provider directly. Keep written notes of what was said and done.

Please tell us too. Feedback about providers helps keep the network honest, and providers who repeatedly fall short may be removed. Mounteddj Garage Doors cannot settle contract disputes, refund payment for a provider's work or make decisions on a provider's behalf.

Making Your Complaint

Email contact@mounteddj.garden and include:

• Your name and contact details
• The date you reached us or the provider
• The phone number or form you used, if you know it
• The provider's name, if you have it
• What happened, and the outcome you would like

What Happens Next

We will confirm by email that we received your complaint, usually within a few business days. Then we will review it, which may include contacting the provider. After that, we will reply with what we found and any action we are taking.

If You Are Still Unhappy

Reply to our answer and ask for a second review. You may also contact your state consumer protection office or attorney general, or the Better Business Bureau. If the provider holds a license, your state licensing board may be able to help as well.

Contact

Email: contact@mounteddj.garden